Untitled Note

InContact ID: 460544187452 Caller's Name: Elizabeth Callback #: (832) 942-0030 RC #: 888 862 1026 Email: Brevitest_Info@Brevitest.com VA Authentication PIN: Y User id: 2257614005 Verified: Y Issue: tfn number is not working Troubleshooting: test call via incontact and ringcentral mobile app = working educated customer that it might be an issue with the phone number that she's using to call educated customer that it might be an issue with her current carrier also advised customer to use different phone/number for test call = customer understood eoc