Untitled Note

Customer Name: Ben Johnson RingCentral Number: 5099245372 UID:62899470008 InContact ID:460933427077 Extension #: 101 Best callback number: 2087550027 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Answer a second call while he is on a call Troubleshooting: Guided the cx on how to create a park location to pick up other calls Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo