Untitled Note

Incontact ID: UID: RC Phone Number: Customer First and Last Name: Extension #: Callback #: Email Address: tanya.maluf@barre3.com Account Verified (Y/N): Y Admin (Y/N): Y Description: Can send messages but the app says "TCR registration is not complete" Set ETA: N/A Troubleshooting: The TCR status of the number is complete and enabled - She's able to send SMS but she always gets that message - Recommended to sign in with the app and it worked - Showed the cx where to see the TCR status Resolution: The cx agreed to finish the call and close the case Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is anything else I will be closing the case marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"