Untitled Note

User ID: 747169018 Name of the customer: Christopher Luthy Callback Number: (808) 207-5532 Details of request or issue: requesting to change his present account manager The customer indicated that he contacted his account manager to initiate the return process for one of their ATA devices. Despite being informed that an RMA would be issued, there has been no subsequent communication or updates from the account manager. Additionally, the customer has expressed a desire to remove 15 push-to-talk licenses from their account due to non-usage, but they have not had the opportunity to discuss this matter with their account manager either. CIF Case #: 19938606 AM: Isaiah Hosea Tan | isaiah.tan@ringcentral.com Eric Poblete | eric.poblete@ringcentral.com Hi, Good day! This is in regards to the case 19938606, concerning account Local LLC with user ID 747169018. The issue at hand pertains in requesting to change his present account manager, Isaiah Hosea Tan. Christopher Luthy, the system admin of the account, said that he contacted his account manager to initiate the return process for one of their ATA devices. Despite being informed that an RMA would be issued, there has been no subsequent communication or updates from the account manager. Additionally, the customer has expressed a desire to remove 15 push-to-talk licenses from their account due to non-usage, but they have not had the opportunity to discuss this matter with their account manager either that is why he is requesting to change his account manager. Hello, I hope you're having a great day! I'm reaching out regarding case number 19938606, which concerns the Local LLC account under user ID 747169018. The issue we're currently addressing involves a request to change the current account manager, Isaiah Hosea Tan. Christopher Luthy, who serves as the system administrator for this account, has informed us that he contacted his account manager to initiate the return process for one of their ATA devices. Although he was initially informed that an RMA would be issued, there has been no subsequent communication or updates from the account manager. Additionally, the customer requested to his account manager to remove 15 push-to-talk licenses from their account due to non-usage. However, they have not had the opportunity to discuss this matter with their account manager, which is why they are now requesting a change in their account manager.