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Link: https://support.engagement.dimelo.com/contents/64adcdc5bd0e542fb2c037c3 UID: 153298049 RC Phone Number: Customer Name: Bryan Clarke Email Address: bryan.clarke@epiphanydermatology.com Description: Applied a template to some users to use a caller ID Troubleshooting: The users were on the incorrect site, the number (623) 487-3003 was assigned to the site Peoria but the users that wanted the number as the caller ID were in a different one - Explained the cx how it actually works. - Recommended to assign the number to the auto-receptionist for everyone to use the correct caller ID that is (623) 487-3003 - Walked the cx through to do the change and also create a custom rule to forward the calls to the number to go to the Peoria site Resolution: Couldn't take ownership of the case before it auto-closed. The cx agreed Link: UID: 2450005020 RC Phone Number: (925) 566-8611 Customer Name: Shannon Carey Email Address: scarey@getsafeandsound.com Description: Troubleshooting: Resolution: This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support