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Link: https://support.engagement.dimelo.com/contents/64b814bf7133682d4e15345f UID: 274407035 RC Phone Number: (479) 770-0188 Customer Name: Devin Waters Call back #: (479) 225-9707 Number of DLs: 298 Email Address: dwaters@centralstatesmfg.com Description: The call queue ext 62005 has the correct time zone but has the message "We are closed" up to 30 minutes after open Troubleshooting: The call queue had the correct regional settings but still not working. Recommended to test different time zones and see if they all worked bad After testing the cx went IDLE Resolution: Cx IDLE sent email (270) 228-2989 (844) 300-2763 This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello Devin, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: https://support.ringcentral.com/article-v2/Create-Call-Queue.html?brand=RC_US