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Basic Template Incontact ID:1234567890 UID:1626492020 RC Phone Number:8882205587 Customer First and Last Name:allan gabriel baraquia boss : myke james lopes Extension #:101 Callback #:8882205587 ext 101 Email Address: no given Account Verified: Y Admin: Y/N Description Information: change the credit card on the account Set ETA: no Troubleshooting: go to billing in the admin portal and go to pay method and change the credit card info Resolution: the credit card payment method was changed Recap: N Gain Agreement to close the case: N Promoted Support Site: N Promoted Survey: N SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y