Untitled Note

Customer Name: Samuel UID: 1243769011 InContact ID: 461059994971 Extension #: 101 Best callback number: (502) 836-9556 Ring central number: 502 489 9561 Email address: kirkk@vistacom.net Customer's preferred callback time (with timezone): Admin: Y/N Y Account Verified: Y/N Y Issue: The number that cannot be called is what they receive when they try to call their number. The issue started this afternoon. Troubleshooting: (steps taken to address the issue) The party you are trying to reach is not available to take your call is the message I received when making the test call. Then the routing was checked. The settings were found correct. Direct number: 502 337 3723 for extension 104 was called and the call didn't ring his app. The customer was informed that we needed to check everything was correct with the forwarding of the calls on the other carrier's end. He stated he would give them a call.The customer was provided the case number so he can call back. No more actions were taken. Recap: Y/N N Support Site provided: Y/N N Survey Spiel: Y/N N