Untitled Note

Customer Name: Adam Rollins RC Phone Number: UID: 369983043 InContact ID: 469013078848 Company Name: The Neutral Zone Call back #: 7783224800 Email Address: arollins@theneutralzone.ca Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: The Phone number 8556562132 not working since yesterday "This toll-free number has been disconnected" Troubleshooting: Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: a statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: