Untitled Note

Customer Name: Dennis Shrestha RingCentral Number: 8886653830 UID:636105004 InContact ID:6194351210 Extension #:102 Best callback number:8585251000 Email address: Customer's preferred callback time (with timezone): after lunch Admin: Y/N Account Verified: Y/N Issue: Call queue incoming calls are ringing but he is not able to pick them up by pressing 1 Troubleshooting: We made two test calls the first time he was able to pick up the call properly and the second one the cx stated he was not able to pick up the call and I will give the cx a callback to keep working on it Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo