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--------------Don't add in comments----------- Customer Name: Brent Johnson Email: brentdjohnson@comcast.net / osobdj@gmail.com Contact Phone: 1 (805) 440-6140 -----------Paste comment from here------------- Issue description (symptoms, history, customer efforts): Speakers playing with echo System: Existing App / Controller: Sonos app Sonos product and room name: Play:1 Topology (HT or Network, depending on issue): Troubleshooting: (Include relevant topo, Guru, and diag w/explanation in steps) * Has a sonos sytem > They have a room with a stereo pair > The speakers will start to play with echo > It has happened before but stopped suddenly > They moved to a new location > A power cycle may fix the issue for some time > Issue is on BedroomL * They were working fine until they moved > All other speakers work fine > The issue stays after changing playback > Fixed temporarily after reboot > Started playing on it > They worked fine > Cx says it could take some minutes for the issue to start * 3 min playing and it started doing it > Asked for diag > https://nirvana.sonos.com/nextjs/diagnostics/8ae46f2e-3e6b-4ac7-a99e-3fa750bc6400 > Showing all devices > All updated > Currently playing > Playing from Spotify on the Sonos App * Still the same after 7 mins > Tried with Sonos Radio > It is still the same > Tried removing the stereo pair https://app.getguru.com/card/i6ko4qET/Creating-or-separating-a-Stereo-Pair > Removed correctly > Tried playing > Not noticeable individually * Cx says it won't happen individually because it was a delay between the paired speakers > Trying to play on them grouped > It worked fine > Set them up as pair again > Paired correctly > Tried playing > It worked fine > Will keep observing and reach back if needed Summarize the resolution: Removed and Re-added Stereo Pair Final Diag: Ian Ulate Badge: 65452 Start time: End time: Reason: @Andrea Duarte (Tech Coach CR) Time-bound escalations Agregar codigo CR-TT-ESC a las notas Dealer number: 1-800-747-3604