Untitled Note

Link: https://support.engagement.dimelo.com/contents/64d16330bd0e540e1c838832 UID: 1653694027 RC Phone Number: (512) 794-1487 Customer Name: Wakass Khatab Company Name: TraPac Call back #: (310) 513-7484 Email Address: wkhatab@trapac.com Number of DLs: 475 Account Verified (Admin): Y Ext. # 7484 Issue / Customer Request: We have some issues with our customer support # 323-968-7098 TS Performed: Complete step-by-step documentation When calling the number it just drops the call Chekced and the number is assigned to an Announcement-only extension which doesn't have a message, is just silence Informed the cx the calls seem to drop because of that announcement and they would need to change it for it to start working Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19677653 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support