Untitled Note

Caller Name: Terrence RC #: Callback Number: 3236179124 Verified Email: tegbe@thgenesis.com # of DLS: 18 InContact ID: 460544530782 User ID: 614861009 Case #: Account Verified: Y Issue: -xferred call from Gee (sales) -call queue members of ext 8003 and ext 8007 are showing unavailable even the member status and queue status are enabled -when numbers (888) 431-5554 and (800) 436-4173 are called, the call go straight to voicemail Troubleshooting: -recreated ext 8003 and ext 8007 as ext 8010 and ext 8011 -did test call / success -case closed 614861009 (888) 431-5554 - ext 8003 (800) 436-4173 - ext 8007 ************************************************ Caller Name: Ebony Davis RC #: 7737175551 Callback Number: (708) 980-4836 Verified Email: info@ebonydavisllc.com # of DLS: 1 InContact ID: 460544592981 User ID: 63135671008 Case #: Account Verified: Y Issue: -call forwarding Troubleshooting: -forwarded incoming calls to an external number -call got disconnected -called cust back / no answer ************************************************ Caller Name: RC #: 8888622488 Callback Number: Verified Email: # of DLS: InContact ID: 460544624506 User ID: 63282644004 Case #: Account Verified: Y Issue: -consultation call from Paul (implem) -getting error message "number you have dialed is not allocated" when 8888622488 is dialed Troubleshooting: -called 8888622488 / spoke with Renee / cust confirmed that she is using ATT -adv rep of the outage number you have dialed is not allocated ************************************************ Caller Name: Courtney RC #: 4074349244 Callback Number: (407) 284-9921 Verified Email: courtenay@xforce.net # of DLS: 6 InContact ID: 460544643882 User ID: 63118157008 Case #: Account Verified: Y Issue: -change the phone number of ext 102 -call forwarding without the mobile user charge Troubleshooting: -assisted cust in changing the phone number of ext 102 from (321) 666-8314 to (321) 414-6771 through admin portal -added a call queue group ext 2 -created a custom rule in ext 2 to forward calls to an external number -case closed (321) 666-8314 (407) 284-9921 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: cb #: (352) 203-4502 cb icid: 460544697109 -spoke with Matthew -cust said he resolved it and his card # was changed ************************************************ Caller Name: Zach / Melissa RC #: 7017072486 Callback Number: (701) 200-3162 Verified Email: a6nurses@aspireci.com # of DLS: 7 InContact ID: 460544706395 User ID: 63255110004 Case #: Account Verified: Y Issue: -call forwarding for the main number -cust wants to forward calls to a user from 7am to 7pm Troubleshooting: -created custom rule in the company call handling -configured call handling and wait settings of call queue group ext 1 -assisted cust in changing the greeting and audio -case closed scheduler mon to fri 7am to 7pm weekend 24 hours (701) 707-2486 728021880 ************************************************ Caller Name: Jay RC #: 6315570157 Callback Number: (631) 2200099 Verified Email: jay@storiobdr.com # of DLS: 2 InContact ID: 460544828003 User ID: 63264783004 Case #: Account Verified: Y / mythical 5 Issue: -phone provisioning Troubleshooting: -did screen sharing / access gui -provisioned the phones below: LINE: (904) 490-8539 ext 102 SN: 805EC002A03D MODEL: Yealink T48S Gigabit Color Touchscreen Business Phone LINE: (904) 204-9036 ext 101 SN: 805E0C789378 MODEL: Yealink T54W Prime Business Phone -did test call / success -case closed cb #: (831) 588-5158 cb icid: 460544906193 -no answer / left vm ************************************************ Caller Name: Chelsea RC #: Callback Number: (508) 300-3218 Verified Email: cdias@desergo.com # of DLS: 48 InContact ID: 460544951909 User ID: 63091596008 Case #: Account Verified: Y / ext 208 Issue: -cust doesnt want hubspot to automatically create contact in every call -cust said that the RC acct is automatically creating a Hubspot contact and they are using Chrome ext and they want to stop that process cb #: 831) 588-5158 cb icid: 460544991659 -no answer / left vm ************************************************ Caller Name: Theresa Hernandez RC #: 2133686010 Callback Number: (323) 617-7977 Verified Email: # of DLS: InContact ID: 460545072909 User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: Justin / Jose RC #: 9564521784 Callback Number: Verified Email: jose.tapia@tintworld.com # of DLS: 345 InContact ID: 460545075213 User ID: 62966135008 Case #: Account Verified: Y / ext 101 Issue: -phone in ext 101 is not ringing when main number is called Troubleshooting: -enabled "Accept queue calls" on ext 101 -did test call / success -case closed 3296555 4521784 ************************************************ Caller Name: Dexter RC #: Callback Number: 8502021924 Verified Email: info@flighttickethub.com # of DLS: 25 InContact ID: 460545077779 User ID: 63104697008 Case #: Account Verified: Y Issue: -xferred call from Jason (sales) -unable to do set simultaneous ringing in call queue group ext 1 -unable to call internationally Troubleshooting: -set the "Max Agents in Simultaneous Call Queue" from 10 to 50 -set call queue group ext 1 to simultaneous ringing -assisted cust in changing the role of user ext 120 from standard to standard (international) -ext 120 did a test call internationally / success -case closed 63104697008 ************************************************ Caller Name: Terrel Williams RC #: 8778367552 Callback Number: (213) 855-6877 Verified Email: info@wewillexpunge.com # of DLS: InContact ID: 460545131932 User ID:63161477004 Case #: Account Verified: Y Issue: -outbound caller id name Troubleshooting: -explained that toll free numbers do not support cnam -submitted request: PH #: 12134688347 CNAM: WE WILL EXPUNGE PROVIDER: IQNT-DID -adv cust that it may take up to 72 hours ************************************************ Caller Name: RC #: Callback Number: (916) 541-6516 Verified Email: # of DLS: InContact ID: 460545144913 User ID: Case #: Account Verified: Y Issue: -portin request Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************