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Link: https://support.engagement.dimelo.com/contents/64e3d2ad7133683b84841d76 UID: 747372048 RC Phone Number: (917) 781-1968 Customer Name: Geometria Inc. Company Name: Geometria New York Call back #: (917) 410-4289 Email Address: kanel@geometria.us Number of DLs: 4 Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: we would like to redirect calls to the mobile number of our employee, but can't find how to do it TS Performed: Complete step-by-step documentation Guided the cx to add an external number on the call handling and change the ring time Explained how the call recording worked and where to check the recorded calls Explained that all the calls are recorded, but they need to get to a person past the IVR Advised the IVR function and how it worked to get calls Guided to send the calls directly to ext 101 and play a greeting message Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19835713 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support