Untitled Note

UID: 62949700012 Case: 23162214 Issue: Phones are not provisioning, we did assisted provisioned, added the provisioning details to the phones. They complete the provisioning message show "Provisioning Succesful" and show the name of the extension but then it show line unregistered. Help: Could you please help me check if there is an issue? CX mentioned that the phones have the ATT office at hand logo in the boxes but I am not sure if they have an account where the phones are registered. 64167F7C07D2 and 64167F7C0563