Untitled Note

Contact ID: 464287988597 RC Number: (956) 467-4246 User ID: 1879261019 Caller Name: Luis Martinez Callback: 9566154371 Email address: lmartinez@select-tx.com 192.168.1.101 Extension #: Account Verified: Y Admin: Y Description Information: transferred call and the client will like to provision a phone MAKE AND MODEL: grand stream, gxp2140 IP ADDRESS:192.168.1.101 Set ETA: Troubleshooting: So we did all the processes to do manual provisioning and we enter the web but the client was not able to go to the account option as well we did try on the desk phone and also just did not work so I did recommend to call the desk phone company but he just wanted to fully cancel the account so I transferred the call to CERT Resolution: Recap: Y/N Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y