Untitled Note

User ID 3591215020 InContact ID 462090726192 Customer Name: Anwar Sadeek RC Phone Number: (305) 456-5948 Extension #: 101 Best callback number: (305) 515-0268 Email address: anwar.awa@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Create an IVR and change the call handling Issue/Subject: For: | Issue: Call handling | By: Andres Camp Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y