Untitled Note
By: Anonymous4/7/20232 views Public Note
Incontact ID:
UID:
RC Phone Number:
Customer First and Last Name:
Extension #:
Callback #:
Email Address:
Account Verified: Y
Admin: Y
Description Information:
Set ETA:
Troubleshooting:
Resolution:
Recap:
Gain Agreement to close the case:
Promoted Support Site:
Promoted Survey:
SAT Prediction: 10
I am resolving the case now:
Attached KB Article:
For (Customer’s Name)_Issue_Assisted / Assisted by Mark T.
Account Verified Y/N:
How many phones are affected?:
Error on the Display Screen:
Extension Number in Issue: all of them
Serial Number of the phone:
Make and Model:
Digital Line:
Other Notes:
Is the customer on the same location where the phone is?:
Internet connection working?:
Additional Question
-Phone has user extension and DL assigned: Y/N
-Customer's internet connection is working: Y/N
-Customer is in the same location as the phone is:
-Phone is powered ON:
Case #:
Issue:
Troubleshooting steps done:
Results:
UID:
Help needed: