Untitled Note

User ID: InContact ID: Customer Name: bruce RC Phone Number: 613-383-2340 Extension #: 102 Best callback number: 613-868-8983 Email address: Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: transfer order in progres Issue/Subject: For: | Issue: | By: Andres Camp Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y