Untitled Note

I just want to advise you this call is being monitored and recorded for security and quality assurance MAX 63423/ K6LI150 Issue: n/a PNR: n/a CHC Article searched: Steps you have taken: not seeing any notes in Opus Question: cm calling in about call back from american express rep in regards to a/l tickets cm stated she bought tickets 2/2022 with American airline, but there was a death and cm was unable to make the flight AA 9528 953 nyc to atl 6/17-20 phone: 267-207-8111 CC: 379301450371005 6035/025 Phone: 248-421-9099 dates: 6/17 -18 2 rms ritz in boston 10st club level doubl bed 975.00 186245382/ 678211095 each 1,159.32total 2,318.64 231,864 sperlman@bcrpllc.com what's the diff btwn cm paying at the hotel vs pay now and get 5 times the points? ATTN TICKETING PLEASE REISSUE TKT NUMBER(S) XXXX, OLD FARE XXX, NEW FARE XXX, CHG FEE XXXX ADD COLLECT OF XXX AUTH BY CM XXX PHONE 703-408-5294 CXL DETAIL DXL RM 81/-4 REFUND AMT 1,275.52 7-10 TO BE CREDITED BACK TO OFP TRIP ID WILL SERVE AS CXL NUMBER TOTAL WAS 2,562.69 Waiver refund for Benjamin Olson trip id 5361-8264 spoke to Spazia reservation advise me to email expedia Reservation for 8/1-4 Expedia 877-270-4485 the penalty in affect so contact property and get waiver s/w spazia in reservation said contact expedia adv he is w/in the cxl period. Online Shared Servicing will process any cancellation refund for the Card Member. The refund takes 5 – 7 days to appear on the Card Member’s account.