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User ID 62985646008 InContact ID 460407248789 Customer Name: Karen Smith RC Phone Number: 713-520-6864 geral from tech Extension # 1 Best callback number: (713) 515-8826 Email address: ksmith@independenthomecare.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: TCR registry, it keeps rejecting the Campaign Issue/Subject: For Karen Smith | Issue: TCR campaign registry | By: Andres Camp cx is requesting I to reach "Gerald Anthony Asis" direct message sent adv the customer to wait or to be transferred to the right department 855-925-8622 provided Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y