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Incontact ID:463419098141 UID:62446808012 RC Phone Number: Customer First and Last Name: Jim Hannesschlager Extension #:103 18347891 Callback #: Email Address: Account Verified: Y Admin: Y Description Information: the client would like to provision a desk phone it will be 3 devices Device:  Yealink T42S Gigabit Business Phone Serial Number: 805EC093011F IP address:192.168.0.101 Yealink T42S Gigabit Business Phone Serial Number: 805EC0930119 Set ETA: Troubleshooting: so we did try assisted provisioning but it did not work so in the end we did manual provisioning we when to a new window added the IP address and factory reset, we did also go to ext. 101>phones and numbers selected on Yealink and change phone we took a screenshot of the information and then back to the the settings Resolution: Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N