Untitled Note

"Thank you for choosing RingCentral., my name is victor... may I ..." -Obtain First and Last name -Obtain the Callback number -RingCentral Phone Number -Pull up account (abrir cuenta) -Mention/Verify the Company name and nature of business -Acknowledge Loyalty (Sign-up/Start date) -Verify Account and Customer Email ISSUE and GOAL ALIGNMENT "Okay, how can I help you today?" "What are your goals for today?" -Acknowledge the issue and goal (You can echo if need be) -SAT Prediction: 10 to 20 mins -Probe (Ask TARGETED QUESTIONS) -Set TS Expectations/Timeframe -Educate the customer of the TS that needed to be done -Start TS or walkthrough -Run test reso if applicable CLOSING SPIEL "Alright, Mr./Ms. Customer, just to make sure we've got everything covered.." -Recap (End with a Is there anything else I can help you with?) "If there is nothing else, I will be closing this case now and will be marking it as resolved...." -Promote the Support site -Survey ----------------------------------------------------------------------------------------------------------------------------------------------------------------- In contact ID:462810068959 UID:260199040 RC Phone Number:2532406489 Customer First and Last Name: Annet Asio-Pasquali Extension #:101 Callback #2532406489 Email: Account Verified: Y Admin: Y Description: ivr menu change Troubleshooting: the cx wants info about the call handling --------------------------------------------------------------------------------------------------------------------------------------------------------------- Recap: y Gain Agreement to close the case: y Promoted Support Site: y Promoted Survey: y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y -------------------------------------------------------------------------------------------- Subject: For Annet Asio-Pasquali| info of call handling | Resolved by Victor Riano --------------------------------------------------------------------------------------- UID: 2556401020 Incontact ID: 462229907641 First name / Last name: Omar Blair Contact Number:3012764344 Email Address: oblair@medvenous.com Account Verified: Y -------------------------------------------------------------------------------------- Case #:18120232 Incontact 462230135059 UID:2556401020 Issue: TS Done: help needed: the cx want to know who make the tcr registration and the date can u checked plis -------------------------------------------------------------------------------------------------------------------------------------------------- https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCent ral