Untitled Note

User ID InContact ID Customer Name: RC Phone Number: Extension #: Best callback number: Email address: ericdnguyen1@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Issue/Subject: For: | Issue: | By: Andres Camp Hi Team, Case number: 19528604 Agent Name: Grethel Martinez Supervisor name: Francisco Moraga Subject: SMS Invalid escalation Reason: No T2 template, missing sms logs Actual step(s)/Info Missed: Further TS needed, logs needed, template needed Resolution/Recommendation: Please replicate issue with cx, gather manual samples, ask for assistance if needed