Untitled Note

User ID 224121048 InContact ID Customer Name: Ian Doyle RC Phone Number: Extension #: Best callback number: Email address: address:ian.doyle@johnstone Customer's preferred callback time (with timezone): Admin: N Account Verified: Y Description: Issue/Subject: For: | Issue: | By: Andres Camp Hi Team, For validation: Case number: 20073650 Agent Name: Ismael Brenes Supervisor name: Joshua Solano Subject: Escalation Invalid escalation Reason: No T2 Template Resolution/Recommendation: While checking the notes it mentions ext 5325 needs to be activated, User Ext 5325 is activated, custom role has enabled RC app, Gather manually samples when trying to sign if to see if its getting an error code or what is happening. also tried to reach Isma to get more clarifications regarding the case but I was no able to. Case sent back, please reach out to customer and get more information about what he needs for this extension. you can try to sign in as well