Untitled Note

InContactID: 506780947397 UID: 1933059021 RC Phone Number: 14104647856 Customer Name: Shane Company Name: Mathnasium of Maryland Call back #: 240-355-7112, (301) 861-9890 Email Address: anapolis@Mathnasium.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: According to case notes whenever somebody dials the (410) 266 6200 is ringing but the user is not receiving the call, also if no one answer call should go to 8556580037 Hi Shane, I tried calling you today at 240-355-7112, (301) 861-9890 but I reached your voicemail. I would like to follow up with your concern regarding case 23210808. Kindly reply to this email with the best callback number and time so we can update this case accordingly. Sincerely, Andres C | RingCentral | Technical Support Case Number: 23210808 Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim: N/A SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: N/A Reason for Intervention: N/A Endorsed to TL/SME?: N/A