Untitled Note

Customer Name: Forrest Rosenbach RingCentral Number:6194893464 UID:2252144005 InContact ID:467222080892 Extension #:105 Best callback number: 8586927516 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx wants to set up the call handling for work hours and after hours. After hours needs to go to an external number 6195037708 and Work hours need to go to IVR Menu. Troubleshooting: Guided the cx in how to set the call handling as he requested properly Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo