Untitled Note

User ID 1331481011 InContact ID 460217861671 Customer Name: Luis RC Phone Number: 209-323-2642 Extension #: 101 Best callback number: 209-323-2642 Email address: tovarl@me.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: SMS issues and concerns Issue/Subject: For Luis | Issue: #TCR: SMS Compliance and Campaign Registration | By Andres Camp >>advice the customer to complete the 10DLC TCR Registration >> Cx mentioned that he sent the TCR form like a month ago but is not listed on the account Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: None Extension Number in Issue: 105 Serial Number of the phone: MAC 80-5E-C0-7C-6C-C8 Make and Model: Yealink W73H Digital Line: (910) 900-8039 Other Notes: Is the customer in the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y