Untitled Note

Customer Name: Crystal Paccione RC Phone Number: 6892204391 / 3867740016 UID: 62967957023 InContact ID: 469340213536 Company Name: Hillcrest Medical Research Call back #: 3863660706 Email Address: drhill@hillcrestmedicalresearch.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: Call queue simultaneous rings not working Troubleshooting: Connected the cx to the Tech Support Team as requested Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: