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Link: https://support.engagement.dimelo.com/contents/6545685a7133680a1135d228 UID: 1608351027 RC Phone Number: (918) 259-6600 Customer Name: Branden Stidham Company Name: RL Hudson Call back #: (918) 259-6677 Email Address: branden.stidham@rlhudson.com Number of DLs: 116 Account Verified (Admin): Y Ext. # 277 Issue / Customer Request: 64167FB43142 that is the serial and the user has been added but the phone isn't showing his name TS Performed: Complete step-by-step documentation Cx changed the phone from a user and it is not connecting Tried rebooting the phone Recommended doing a factory reset cx will test later Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20640825 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support