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Link: https://support.engagement.dimelo.com/contents/64bafbc17133680beb4f3135 UID: 1672817027 RC Phone Number:(561) 600-0991 Customer Name: Roger Vance Company Name: Safe Ship Moving Services Call back #: (202) 925-4252 Email Address: admin@safeshipmoving.com Number of DLs: 98 Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: For some reason, I cannot find calls in my drive that are supposed to be archived TS Performed: Complete step-by-step documentation Checked the archiver settings and it was fine Checked the status of the recordings and the majority were "pending" Before informing the cx they went IDLE Resolution: How the issue was resolved Cx went IDLE sent disconnection email Case Number: 19502361 Resolved? N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello Roger, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: https://support.ringcentral.com/article-v2/Connecting-to-RingCentral-Archiver.html?brand=RingCentral