Untitled Note

Customer Name: Olga RC Phone Number: 4807863838 UID: 473907022 InContact ID: 469671543104 Company Name: Alert Cleaning Services, Inc Call back #: 6027254564 Email Address: olga@alertcleaning.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: The RC Mobile app is not working when using mobile data, not able to make or receive calls. Phone number migrated from Verizon to RC (480) 786-3838. Troubleshooting: Advised the cx that RC currently does not provide Mobile data Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: