Untitled Note
By: Anonymous6/26/20234 views Public Note
incontact ID:
UID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
Probing Ques?ons:
? What is the expected behavior?
? What is the actual behavior?
? What is the current setup/configura?on?
? Are there Call Samples?
? How is the issue reproduced?
? How is the product/feature being used?
TS Performed:
Complete step-by-step documenta?on
Resolu?on: How the issue was resolved
Case Number:
Resolved? Y/N
PKI/JIRA: (if any)
Link of Feature Request Submi?ed:
Link of Self-help op?ons provided:
Customer Sen?ment/Verba?m:statement from the
customer
SAT Pred: 0-4, 5-8, or 9-10
For interven?on - Y/N?:
Reason for Interven?on:
Endorsed to TL/SME?: