Untitled Note

Hi Team, For validation: Case number: 19775911 Agent Name: Keylor Cedeno Supervisor name: Ian Angulo Subject: Caller ID name (CNAM) Invalid escalation Reason: According to AM we are the ones in charge of updating the CNAM Actual step(s)/Info Missed: Clarification on the notes Resolution/Recommendation: If the cx needs some kind of compensation/credits please just create a case only for that, check if the CNAM is already corrected otherwise ask to T2 (SME's) team to submit the order with the right template