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Link: https://support.engagement.dimelo.com/contents/64fa43f17133688eadf91a96 UID: 299584031 RC Phone Number: (916) 352-0016 Customer Name: Braidy Clyma Company Name: Sierra Spine Institute Call back #: (916) 312-3658 Email Address: braidy@sierraspineinstitute.com Number of DLs: 8 Account Verified (Admin): Y Ext. # 3 Issue / Customer Request: We are a busy spine surgery office and we have had multiple patients tell us that their smart phones are blocking our phone # since it is being considered a spam call. TS Performed: Complete step-by-step documentation Informed the cx about the outbound calls tagged as spam and sent the link to mark the numbers as safe Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20009992 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support