Untitled Note

For Tania | Fax Issue - Resolved by Jam Case ID: 18286556 Incontact ID: 462977795214 Company Name: Loukidelis Professional Corporation RC#: (289) 7998530 User ID: 1576893004 Total DLs: 2 Caller Name: Tania Ruprai Callback Number: 905 741 7079 Verified Email: tania@jltax.ca Account Verified: Y ext 102 Admin / User: admin Issue: • fax is not working • issue with sending faxes • received an e-mail that system detected that they have multiple extensions with the same contact email-address Troubleshooting Done: • customer is using e-mail to fax when sending faxes • asked customer if she is also having issue with receiving faxes • said that she is not also receiving faxes send to their company fax number • as per checking, faxes are being sent to ext 4 which is a message only extension • changed the extension who will receive a fax • changed to extension 102 • added john@jltax.ca and tania@jltax.ca for the fax e-mail notification • send test fax to (289) 799-8538 • customer was able to receive the fax • send test fax on customer's end • fax go through • tested working • issue resolved • no other concern • case closure confirmed • end of call **************************************** For Njideka | Call Handling - Resolved by Jam Case ID: 18287107 Incontact ID: 462977825701 Company Name: Stars of Hope Urgent Care and Infusion Center RC#: (713) 5895039 User ID: 648223009 Total DLs: 2 Caller Name: Njideka Achuama Callback Number: (713) 589-5039 Verified Email: starsofhope2022@gmail.com | Account Verified: IVR verified Admin / User: admin Issue: • calls are going straight to voicemail when main number is dialed • not receiving faxes • still receiving phone even during after hours • Troubleshooting Done: • did test call on (713) 5895039 • call forwarded on their after hours voicemail • changed the auto-receptionist call handling to specific user • switch back the call handling to IVR • test call • tested working • changed the user schedule of ext 101 and 102 • set to 9am to 5pm M to F | 10am to 2pm every Sat • for fax issue • tried to send a test fax on the operator extension • unable to continue since the user extension is not available • end of call **************************************** For Brett | Polycom Provisioning- Resolved by Jam Case ID: 18287719 Incontact ID: 462977892043 Company Name: The Law Offices of Parente