Untitled Note

Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: Network unavailable Extension Number in Issue: 101 Serial Number of the phone: 805E0CECAC9 Make and Model: Yealink T46U Digital Line: (515) 706-4247 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y