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Customer Name: Ladislav Chrenko UID: 459364040 InContact ID: 461978371070 Extension #: 104 Company#: 855 266 8588 Best callback number: (604) 671-0293 Email address: info@bolld.ca Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: via last four digits of credit card Issue: 1) set up dial for extension 104 2) port in request Troubleshooting: 1) enabled audio while connecting and set it up to dial tones. 2) assisted the cx with the port in request and answered several general questions about the product. Recap: Y Support Site provided: Y Survey Spiel: Y