Untitled Note

Customer Name: Burrell RC Phone Number: 2567144325 UID: 63086248023 InContact ID: 469672298589 Company Name: North Alabama Family Medicine Call back #: 2568092121 Email Address: nalfmclinic@gmail.com Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: Desk phone Poly Rove 30 B2 DECT Wireless Phone Kit purchased from a 3rd party not working MAC: 48256738359F. The cx is able to make and receive calls but there is no audio on the other side of the call. We have turned on the volume of the handset. We have rebooted the base and handset and the issue keeps going. Troubleshooting: Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: