Untitled Note

Incontact ID::461195719266 UID:197080023 RC Phone Number:8882024538- Customer First and Last Name:Sandra Wearne Extension #:1954 Callback #:(630) 345-5018 Email Address: Mention/Verify Company name and nature of business:No se llena Acknowledge Loyalty (Sign-up/Start date): No se llena Account Verified: Admin: Y ************************************************************* Acknowledge issue and goal (You can echo if need be):No se llena -Probe (Ask TARGETED QUESTIONS):No se llena -Set TS Expectations/Timeframe:No se llena -Educate the customer of the TS needed to be done:No se llena -Start TS or walkthrouh:No se llena -Run test reso if applicable:No se llena ********************************************************************************** For Sandra Wearne/ Voicemail is not working on the by Resolved byFrander Morris Description Information:voicemail-1954 (630) 345-5018 ext -1954 if you know your party extension you can dial now. should go to voicemail but when someone calls in it says voicemail has not been set up yet on this number (630) 345-5018 Set ETA:On IVR Menu (B Initial Greeting) was changed on the key (0) to Sandra Wearne 1954 User. The option that was selected was ( Keyless Entry Locks 1 Message-Only Extension Troubleshooting: On IVR Menu (B Initial Greeting) was changed on the key (0) to Sandra Wearne 1954 User. The option that was selected was ( Keyless Entry Locks 1 Message-Only Extension Resolution: Key for to send calls to (630) 345-5018 ext -1954 was edited to Sandra Wearne 1954 User Gain Agreement to close the case: N Promoted Support Site: N Promoted Survey: N SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y ************************************************************************************************************************************** -Recap (End with a Is there anything else I can help you with?) Promote Support site -Survey -Case Number I will be closing the case, and tag the issue as resolved. You might also receive a short survey, over email, regarding your overall experience Thank you for being part of RingCentral! **************************************************************************************************************************************** Requesting support template Case #: Issue: Troubleshooting steps done: Results: Help needed: TEMPLATE TO USE TO ADD CONTACTS IN SALESFORCE UID: Incontact ID: First name / Last name: Contact Number: Email Address: Account Verified: Y/N Provisioning Template "Account Verified N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?:Y Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: "