Untitled Note

Customer Name: Heralyn Marshall RC Phone Number: UID: 62354691008 InContact ID: 470817657840 Company Name: Doctor Multimedia Call back #: 8582631611 Email Address: heralynmarshall@doctormultimedia.com Number of DLs: Account Verified (Admin): Y Ext. # 113 Issue: Convert one DL to a Local number auto-receptionist 8589527545 Troubleshooting: The cx will call us back tomorrow Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: