Untitled Note

User ID 2943084020 InContact ID 469671561356 Customer Name: Shawn RC Phone Number: 2013288156 Extension #: 101 Best callback number: 201-328-8156 Email address: manhattan@thebankofprinceton.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx is unable to send faxes using his email address Issue/Subject: For: Shawn | Issue: Email to fax | By: Andres Camp >> Email to fax turned on >> Call back made at 201-328-8156 > no answer > voicemail left and email sent >> If the customer calls ask for the email being used to send email to fax and make sure the extension has an MVP license Hi Team, For validation: Case number: 19910999 Agent Name: Francisco Moraga Supervisor name: Carlos Mendoza Subject: SMS - Main company number Invalid escalation Reason: No T2 template, missing logs if needed Actual step(s)/Info Missed: No TS or investigation made Resolution/Recommendation: It is not possible to send to all the account users a copy of the SMS via the app, it will only be received by the operator, tell the customer this is not a feature that we have but if he wishes he can submit an idea at ideas.ringcentral.com Only the operator can be the one receiving the text messages but you can add the other users emails on the notifications tab to send a duplicate email