Untitled Note

User ID 1923450012 InContact ID 461847345884 Customer Name: Jeff Sims RC Phone Number: 866-309-5618 Extension #: 101 Best callback number: (501) 794-7994 Email address: j.sims@xpertdiagnostics.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx requested to port in the number 501-932-3162 Issue/Subject: For Jeff Sims | Issue: Porting | By Andres Camp >>guided the cx through the admin portal so she can submit the porting request >>adv the cx to get the PIN from the losing provider >>cx will be resubmiting the order call got disconnected, calling back at (501) 794-7994 Active ContactID: 461847372686 Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y