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Link: https://support.engagement.dimelo.com/contents/64a483907133684d619a2cae UID: 2100953008 RC Phone Number: (250) 474-0139 Customer Name: Kevin Konrad Email Address: kevin@verityconstruction.ca Description: Issues with inbound calls, no response when answering inbound calls. Troubleshooting: Informed the cx about the phantom and robocalls, sent articles talking about both, and explained the best solution for both Resolution: Cx went IDLE sent email Link: UID: RC Phone Number: Customer Name: Email Address: Description: Troubleshooting: Resolution: This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello Kevin, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: https://support.ringcentral.com/article-v2/9347.html?brand=RC_US