Untitled Note

Link: https://support.engagement.dimelo.com/contents/6536e80c7133680371ba36aa UID: 2026857005 RC Phone Number: (903) 804-4647 Customer Name: Mickey Showers Company Name: Argon Medical Devices Call back #: (949) 771-3476 Email Address: mickey.showers@argonmedical.com Number of DLs: 509 Account Verified (Admin): Y Ext. # 9328 Issue / Customer Request: I need to forward all calls from a site to an external number TS Performed: Complete step-by-step documentation Want to forward calls to 585-321-1130 to the number 224-625-8334 Guided the cx to send the calls to a user and create a custom rule to the external number Resolution: How the issue was resolved Case Number: _____ Resolved? Y/N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support