Untitled Note

Incontact ID:463420463520 UID: 1915678005 RC Phone Number: 2133270455 Customer First and Last Name: Cindy Extension #: 100 Callback #: 213246293 Email Address: yes Account Verified: Y Admin: Y Description Information: the client calls because she would like to provision 2 desk phones but they are third parties EXT.132 MAKE AND MODEL: Polycom VVX 300 S/N: 0004F259E317 IP ADDRESS: 192.168.1.136 EXT.133 Device: Polycom VVX 311 Gigabit Ethernet Phone Serial Number: 64167F0C487C Troubleshooting: so first what we did was to add both phones to ext 132 and 133 i did try to do a assisted provisioning to see but it did not work so i was going to do a manul provisioning i did create a meet to do the process faster but when we enter the IP addre Resolution: Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y/N This is a description of the Issue you are communicating about. The client calls because he had a number (516) 869-5576 that is no longer in the account Polycom VVX 311 Gigabit Ethernet Phone Serial Number: 64167F0C487C