Untitled Note

IncontactID: 470661889027 UID:1650398010 Customer Name: Robert Wilson Best callback number: 8052336819 Customer's preferred callback time (with timezone): pacific US | 8:30-10 am Email address: rwilson@fps-corp.com Issue: Ext 101 is not receiving calls when customers dial the number 855 377-2677 I checked call logs and I found a call from 9724027790 to 8553772677 and ext101 connected the call at 09/14/2023 10:37 AM Call hung up when they hear RingCentral, same behavior than the last call.