Untitled Note

Customer Name: Bryan Caplovitz RC Phone Number: 5123728989 UID: 55778630 InContact ID: 469339993344 Company Name: SpeakerMatch Call back #: 5123728989 Email Address: bryan@simplyspeaking.us Number of DLs: Account Verified (Admin): Y Ext. # 505 Issue: Substitute Caller ID Issues 5123728768. The feature was enabled on June 28th by the Telco Team but according to the cx was disabled again on July 18th. Troubleshooting: Submitted telco case 19168842 to enable substitute caller ID Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: