Untitled Note

Customer Name: Michael Richman RC Phone Number: 9713329191 UID: 1985447013 InContact ID: 507071383401 Company Name: Salem Electric Call back #: 5033623601 Email Address: MRichman@SalemElectric.onmicrosoft.com Number of DLs: Account Verified (Admin): Y Ext. # 102 Issue: Add Substitute caller ID 5033623601 Troubleshooting: Guided and eductated the cx on how to add a substitute caller ID number properly. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?::