Newfold Day 3 (August 02, 2023)
By: Anonymous8/2/202399 views Public Note
Opening Spiel: "Hello and welcome to Live Chat! I'm Jake. How can I assist you today?"
(Empathy is relating to emotion; sympathy is relating to situation.)
- "To get started, let's retrieve the account. Could you please provide your primary email address along with the 4-8 digit security PIN to access the account?"
- "I apologize, but the PIN you provided didn't work. Do you have another PIN we can try?"
- "It appears that the PIN you provided isn't working. Would you happen to have a different PIN we could try?"
- "I apologize, but the PIN you provided still doesn't grant access to your account. Do you have an alternative PIN we can try?"
- "Thank you for authenticating the account! Could you please let me know your name so I can address you properly?"
- "We've successfully authenticated the account! Could you please provide your name so that I can address you properly?"
- "Is there anything else that I can possibly help you with?"
- "For further assistance, you can also check out our knowledge base at hostgator.com/kb"
- "Thank you for using Live Support! If you could take a minute to let us know whether your questions were answered and/or if your support request was resolved, it would greatly help us improve our customer service. Please hold for the survey."
- "Thank you for using Live Support! We'd appreciate if you could take a minute or two to let us know if your questions were answered and/or if you request was resolved in order to improve our customer service! Please hold for the survey."
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Scenario 1: New Domain Name
- "Just to clarify, you are seeking assistance with acquiring a new domain name, specifically asknomore.com?"
- "Unfortunately, asknomore.com is no longer available. However, we can explore options to find an alternative, but I need to ask you a question or two. Would that be alright?"
- "Could you please share your intended content for your domain?"
- "Thank you! I'd like to ask for a minute or two in order to check a domain name suited for your intended content."
- "Good news! I've come across an alternative that you might find appealing. The domain name is Trivias.com. Would you like us to proceed with acquiring this domain for you?"
- "Fantastic! I want to let you know that our regular price is $19.99 per year. However, we have an introductory offer you might be interested in, priced at just $12.95 per year!"