Newfold Day 3 (August 02, 2023)

Opening Spiel: "Hello and welcome to Live Chat! I'm Jake. How can I assist you today?" (Empathy is relating to emotion; sympathy is relating to situation.) - "To get started, let's retrieve the account. Could you please provide your primary email address along with the 4-8 digit security PIN to access the account?" - "I apologize, but the PIN you provided didn't work. Do you have another PIN we can try?" - "It appears that the PIN you provided isn't working. Would you happen to have a different PIN we could try?" - "I apologize, but the PIN you provided still doesn't grant access to your account. Do you have an alternative PIN we can try?" - "Thank you for authenticating the account! Could you please let me know your name so I can address you properly?" - "We've successfully authenticated the account! Could you please provide your name so that I can address you properly?" - "Is there anything else that I can possibly help you with?" - "For further assistance, you can also check out our knowledge base at hostgator.com/kb" - "Thank you for using Live Support! If you could take a minute to let us know whether your questions were answered and/or if your support request was resolved, it would greatly help us improve our customer service. Please hold for the survey." - "Thank you for using Live Support! We'd appreciate if you could take a minute or two to let us know if your questions were answered and/or if you request was resolved in order to improve our customer service! Please hold for the survey." --- Scenario 1: New Domain Name - "Just to clarify, you are seeking assistance with acquiring a new domain name, specifically asknomore.com?" - "Unfortunately, asknomore.com is no longer available. However, we can explore options to find an alternative, but I need to ask you a question or two. Would that be alright?" - "Could you please share your intended content for your domain?" - "Thank you! I'd like to ask for a minute or two in order to check a domain name suited for your intended content." - "Good news! I've come across an alternative that you might find appealing. The domain name is Trivias.com. Would you like us to proceed with acquiring this domain for you?" - "Fantastic! I want to let you know that our regular price is $19.99 per year. However, we have an introductory offer you might be interested in, priced at just $12.95 per year!"